Health Insurance 2.0
Health Insurance 2.0 -- Social Media  Resurrects Old-School Values
HCC Medical Insurance Services, LLC  - Online leader striving to provide world-class customer service via Social  Media.
Indianapolis, IN, December 19, 2009 -- There was a time when  customers had to make personal  visits to receive assistance. To make these tasks more convenient and  cost-effective, companies developed automated systems to support customers 24/7.  However, as popular radio host Clark Howard frequently comments, the result has  been "customer no service."
With this development, companies are  forgetting that customers are the critical element to business  success.
HCC Medical Insurance Services, LLC (HCCMIS) was recently  featured in the article, "Old-line Companies Turn to Social Media for  Marketing," as a leading company in the insurance  industry that develops strong business and customer relationships through  social media.
Muhammad Yasin, HCCMIS Client Relations Manager explains,  "Our goal is to enhance the insurance experience with a deeply personal and  timely communication style people have become accustomed to through social  media."
For companies focusing on Health Insurance 2.0, this means  proactively monitoring consumer sentiments and responding in a way that makes  customers feel secure. Yasin states, "With the advent of internet and mobile  technology, the world is shrinking rapidly. Resurrecting community-style  relationships as people travel through their life adventure is something we are  passionate about."
Recently, HCCMIS found a dissatisfied customer by  monitoring the internet. They discovered that a medical center billed the  customer twice. HCCMIS contacted the facility, arranged for customer reimbursement, and followed up with the  customer via Twitter.
This is only one example of many where HCCMIS is  striving to provide world-class customer service via Social  Media.
About HCCMIS
HCC Medical Insurance Services  is a wholly owned subsidiary of HCC Insurance Holdings, Inc. (NYSE: HCC), a  leading international specialty insurance group with offices across the United  States and in the United Kingdom, Spain and Ireland. HCC has assets of $9.0 billion,  shareholders' equity of $3.0 billion and is rated AA (Very Strong) by Standard  & Poor's and AA (Very Strong) by Fitch Ratings. In addition, HCC's major  domestic insurance companies are rated A+ (Superior) by A.M. Best  Company.
Contact Information
HCC Medical Insurance  Services, LLC
Bryant  Tutterow
317-221-8037
btutterow@hccmis.com
www.hccmis.com
